Profile
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Worked with
Sumary
Sanjay Krishnan J V
Senior Analyst at HCLTech | ITSM Expert | ITIL 4 Certified | Mastery in Active Directory, Windows 365 | Tech Enthusiast | Unleashing Solutions for Seamless Operations | Continuous Learner | #ITSM #HCLTech #TechInnovation
- Electronic City, Bangalore
- +91 8547 858 420
- [email protected]
Certification
ITIL V4 Foundation
2024
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Servicedesk Skill Enhancement - Level 1 & Level 2
2023
NTTData learning
Education
Bachelor of Computer Science & Engineering
2012 - 2016
United Institute Of Technology, Coimbatore
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Higher Secondary School Education/h4>
2010 - 2012
Govt. Higher Secondary School, Pottassery
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Professional Experience
Senior Analyst
2023 - Present
HCL Tech
- As a dedicated Senior Analyst at HCL, I'm at the forefront of delivering exceptional technical support & access management across platforms like Active Directory, Office 365, workday, JAMF, and more. In my previous role as a Senior Helpdesk Associate at NTT DATA Services, I honed my skills in diagnosing, troubleshooting, and efficiently resolving support tickets, ensuring seamless operations. Skillsoft
Senior Helpdesk Associate
2022 - 2023
NTTData
- As a Senior Help Desk Associate at NTT DATA Business Solutions Private Limited, I bring extensive experience in providing daily technical support for various platforms such as Active Directory, Windows 365, Office 365, SAP, and more. As a service point-of contact for the helpdesk, I assist users by diagnosing, troubleshooting, and resolving support tickets to ensure seamless operations. With my skills in Active Directory, Microsoft Office, ServiceNow Incident Management, and Windows365, I have helped users resolve technical issues promptly
Senior Executive
2019 - 2022
247 Customer Pvt. Ltd.
- As a Senior Executive at 247 Customer Service Pvt Ltd, I have worked with the client OPTUS (Australia) and effectively resolved technical issues through chat with customers. My customer-first approach has helped me provide effective solutions that resulted in high customer satisfaction.
Developer
2018 - 2019
Winnoventures
- As a Web Developer at Winnoventures, I have developed various websites based on client requirements. My ability to collaborate effectively with clients, coupled with my web development knowledge has helped me develop websites efficiently
Process Associate
Jan 2017 - November 2017
Mobius365 Data Services
- At Mobius365 Data Services, as a Process Associate, I was responsible for fetching company information/data through Google and providing the same to clients. This experience has helped me develop strong research and data management skills
